Survey

1. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

2. How important is a brand's social or environmental stance to you?

A. Very important

B. Somewhat important

C. Not important

3. What is your experience with click-and-collect (buy online, pick up in-store)?

A. Excellent, I use it often

B. It's okay

C. I've had problems

D. I haven't tried it

4. Has a negative review ever stopped you from buying a product?

A. Yes, definitely

B. Yes, if there are many

C. No

5. What device do you use most for online shopping?

A. Smartphone

B. Laptop/Desktop

C. Tablet

6. How important is a daily routine to you?

A. Very important

B. Somewhat important

C. Not important

7. How often do you shop for home decor items?

A. Frequently

B. Occasionally

C. Rarely

D. Never

8. What's your favorite place to shop for clothes?

A. Department stores

B. Brand websites

C. Fast fashion retailers

D. Thrift/Vintage stores

9. Do you read the return policy before making a purchase?

A. Always

B. Often

C. Sometimes

D. Never

10. What is your top consideration when buying something?

A. Necessity

B. Price

C. Quality

D. Emotional desire